Shipping & Returns

According to the Georgian Law “On Protection of Consumer Rights”, when purchasing goods online, the consumer has the right to withdraw from the contract and return the goods to the seller within 14 days from the date of receipt of the goods without giving any reason.

If you wish to cancel your online order, please write to us at info@ecocane.ge, stating the reason for cancellation and your order details. The refund will be made within 5 business days after confirmation of the request.
The burden of proof for exercising the right of withdrawal within the specified period lies with the consumer.
The full cost of returning the goods is borne by the consumer.

An important condition for returning goods is that they must be in their original condition, with all accompanying accessories and the box (if available).

The 14-day return policy does not apply to goods with a retail price of less than 30 (thirty) lari.

The consumer does not have the right to terminate the contract if:

The consumer was supplied with sealed goods, the integrity of which was compromised after delivery, and therefore the return of the goods is impossible due to sanitary and hygienic standards;
The goods have been used; the consumer has the right to inspect and examine the goods to the extent necessary to establish their properties, characteristics, and functioning;
The goods have not retained their original appearance, consumer properties, or factory label (tag).
As a result of the termination of the contract, the obligations of the parties under the distance sales contract are terminated.
The consumer is obliged to return the goods to the seller no later than 7 calendar days from the date of notification of withdrawal from the contract. The seller is obliged to return
the consumer the amount paid for the goods, as well as the amount paid as compensation for the cost of delivery of the goods, if any (except in cases where the consumer has chosen a more expensive delivery method than the standard one offered by the seller), within 14 days from the date of receipt of the notification of return of the goods.
In the event of a return, the seller has the right to refuse to refund the money until the goods are returned or the seller receives confirmation of shipment of the goods by the consumer, whichever occurs first.

Statutory warranty:
If a product is found to be defective, the consumer has the right to demand that the seller remedy the defect: free replacement of the product, a price reduction, or cancellation of the contract.
Replacement of the goods is the consumer's preferred option. The consumer has the right to demand that the seller replace the goods free of charge, except in cases where this is impossible due to the nature of the goods or would entail disproportionate or unreasonably high costs.
The goods must be replaced within a reasonable time, without causing significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them.
Free replacement of goods means that the seller bears all costs (including postage and labor costs) necessary to ensure that the goods comply with the terms of the contract.

The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions applies:

a) replacement of the goods is impossible;

b) the seller has not replaced the goods within a reasonable period of time and the consumer has lost interest in the performance of the contract;

c) replacement of the goods by the seller would cause significant inconvenience to the consumer.

In the event of withdrawal from the contract, the consumer has the right to demand compensation for damage caused by non-performance of the contract in accordance with the procedure established by Georgian law.

When determining whether the cost is disproportionate or unreasonably high, the following conditions shall be taken into account:

a) the price of the goods if they had complied with the terms of the contract;

b) the extent to which the goods do not comply with the terms of the contract;

c) the alternative possibility of remedying the defect in the goods without causing inconvenience to the consumer.

The consumer has the right to exercise the above rights if the defect in the goods is discovered within two years from the date of transfer of the goods to the consumer. If the consumer discovers a defect in the goods within six months of taking possession of the goods, it is presumed, unless proven otherwise, that the defect existed at the time of transfer of the goods, if this is possible given the nature of the goods or the nature of the defect. In this case, the burden of proof lies with the seller. If the consumer discovers a defect in the goods after six months from the date of taking possession of the goods, the burden of proving that the defect existed at the time of transfer of the goods lies with the consumer. The consumer

does not have the right to withdraw from the contract if the defect in the goods is insignificant.

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